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Return Policy 

1. Overview: At MyGrainCo, we are committed to providing our customers with high-quality sterile grains and substrates for mushroom farming. We understand that occasionally, you may need to return a product. This Return Policy outlines our procedures and guidelines for returning items purchased from us.

2. Eligibility for Returns: You may be eligible for a return if you meet the following criteria:

  • You have purchased the product directly from MyGrainCo.

  • The product is in its original packaging and has not been used or altered.

  • The return request is made within 30 days of the purchase date. (7 days from date of delivery on organic products) 

  • The reason for the return falls within one of the acceptable categories listed below.

3. Acceptable Return Categories: We accept returns for the following reasons:

  • Defective or Damaged Product: If the product you received is damaged or defective, please contact us immediately to arrange for a return or replacement.

  • Incorrect Product Shipment: If we have sent you the wrong product, we apologize for the error and will arrange for a return and send you the correct product promptly.

  • Product Quality Issues: If you believe that the product you received does not meet the quality standards expected, please contact us with details about the issue, and we will assess the situation.

4. Non-Returnable Items: The following items are not eligible for return:

  • Products that have been used or altered from their original condition.

  • Products with damaged or missing packaging.

  • Products returned after 30 days from the purchase date.

5. Return Process: To initiate a return, please follow these steps:

  • Contact our Customer Service team at [Customer Service Email/Phone] to inform us of your intention to return the product and to discuss the reason for the return.

  • Our Customer Service team will guide you through the return process, including providing you with a return authorization number (RMA) if required.

  • Package the product securely in its original packaging, along with any accessories or documentation.

  • Clearly label the package with the RMA number (if provided) and return it to the address provided by our Customer Service team.

6. Refunds and Replacements: Upon receiving the returned product and verifying its eligibility, we will process your return as follows:

  • Refunds: If you are eligible for a refund, the purchase price of the product, excluding any shipping or handling fees, will be refunded to the original payment method used for the purchase.

  • Replacements: If you are eligible for a replacement, we will promptly send you a replacement product at no additional cost.

7. Contact Us: If you have any questions or need further assistance with the return process, please contact our Customer Service team at [Customer Service Email/Phone].

8. Policy Changes: MyGrainCo reserves the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all returns made after the effective date of the update.

By making a purchase from MyGrainCo, you acknowledge and agree to the terms and conditions of this Return Policy.

Have any questions please contact us.

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